Returns Policy

Who this policy covers

This policy covers orders placed on the LEGEND website.

• Consumers (buying for personal use): sections "Changing your mind" and "Faulty, damaged or wrong items" apply.
• Business and trade customers (including sole traders buying for work): see "Business and trade customers".

Nothing in this policy affects your legal rights.

Before you order: check your van

Our kits are made for specific vans. Please check yours before ordering.

1. Choose your exact van on the product page. We currently make kits for:
   • Ford Transit Custom L1 and L2, Volkswagen Transporter SWB and LWB
   • Vauxhall Vivaro L1 and L2, Peugeot Expert Standard and Long, Fiat Scudo L1 and L2, Citroen Dispatch M and XL, Toyota Proace Medium and Long
2. Check your van's length. If you're not sure, contact us before you order.
3. When your order arrives, check every part before you cut, drill, glue or fit anything.
4. Tell us about any damaged or missing parts as soon as possible, ideally within 48 hours, with photos. Please don't fit damaged parts.

This does not reduce your legal rights; it helps us sort problems out faster.

Changing your mind (consumers)

If you're a consumer, you can cancel your order within 14 days of receiving it, without giving a reason.

1. Tell us within 14 days. The 14 days start the day after your order is delivered. If it arrives in more than one delivery, they start the day after the last part arrives. Email us or use the cancellation form at the end of this policy.
2. Send the items back within 14 days of telling us.
3. You pay the cost of returning the items. Our kits are large, so they may need a courier.
4. Condition of items. You may inspect the items as you would in a shop. If they have been fitted, cut, drilled, glued, damaged or have parts missing, we will reduce your refund by the amount their value has dropped. This can be up to the full price if they can't be resold.
5. Packing. Please pack items securely, in their original packaging if possible. We recommend a tracked, insured service, and keeping your proof of postage.

We will refund your payment, including our standard delivery charge, as set out under "Refunds". We don't refund the extra cost of any faster delivery you chose.

Faulty, damaged or wrong items

If an item is faulty, damaged on arrival, not as described, or not what you ordered, we pay the return costs.

1. Within 30 days of delivery: you can reject the item for a full refund.
2. After 30 days, up to 6 months: we will repair or replace the item first. If that doesn't work, you can have a refund or a price reduction.
3. After 6 months: you may still be entitled to a repair or replacement, but you may need to show the fault was there when the item was delivered.

How to report a problem: email us with your order number, a description and photos.

Not covered:

• Damage caused during fitting
• Misuse or normal wear and tear
• Ordering a kit for the wrong van (this is treated as a change of mind)

Business and trade customers

If you buy for your business, the legal 14-day right to cancel does not apply, so we don't accept change-of-mind returns.

• Faulty, damaged or wrong items: tell us as soon as possible, ideally within 48 hours of delivery. We will repair, replace or refund as appropriate.
• Your rights under the Sale of Goods Act 1979 are not affected.

How to return an item

1. Email us at coming soon with your order number and the items you want to return.
2. We will reply with the return address and instructions. Please don't send items back before you hear from us.
3. Pack the items securely.
4. Send them within 14 days of telling us, and keep your proof of postage.

Return address: Legend Fleet UK Ltd, 20 Canley Road, Coventry Business Park, Coventry, CV5 6BH.

Phone: coming soon

Refunds

We refund within 14 days of receiving the items back, or of you showing us proof you sent them, whichever comes first.

• Refunds go back to the payment method you used.
• We don't charge a fee for the refund.
• For change-of-mind cancellations, any reduction for loss of value (see "Changing your mind") is taken off the refund.